Courses & Services

Customer Service Excellence: Conversational English Level 1

This course equips frontline F&B staff with essential conversational English skills to communicate effectively with customers before their arrival. Participants will learn to handle inquiries, provide directions, explain menu offerings, and manage reservations with professionalism. Emphasizing polite language, active listening, and effective questioning, the training helps participants create a positive first impression, enhance customer satisfaction, and build rapport through clear and courteous communication.

Courses & Services

Digital Skills for the Modern Workforce Level 1

This course equips frontline F&B, hospitality, and service staff with essential digital skills to boost efficiency and effectiveness. Participants will learn to use MS Excel and PowerPoint for streamlined work processes and impactful presentations, while also exploring generative AI tools to enhance service delivery and optimize customer interactions.

Courses & Services

Elevate Customer Experience: Service Excellence Level 1

Unlock the secrets to exceptional service with our Elevate Customer Experience course! Perfect for F&B staff, this course teaches you to master service standards, handle customer concerns with confidence, and deliver professional phone etiquette, table settings with finesse, and service. Gain the skills to create lasting impressions, boost customer satisfaction, and stand out in any restaurant setting. Ready to elevate your service game? Sign up now and make every customer experience unforgettable!

Funded

Courses & Services

PWM-Food Services: WSQ Workplace Safety and Health for Food & Beverage Operations Level 2 Course

Ensuring workplace safety and health is of paramount importance in the F&B industry and the WSQ Workplace Safety and Health for the Food and Beverage Operations (Level 2) equips participants with essential skills to ensure workplace safety in F&B settings, covering hazard reduction, legal compliance, issue identification, and effective risk communication. Course available in English and Mandarin.

Funded

Courses & Services

PWM-Food Services: WSQ Food Safety Level 1 Course

The WSQ Food Safety Level 1 Course by the Singapore Food Agency, is essential for F&B professionals, providing crucial knowledge on hygiene, safe ingredient handling, and cleanliness. It is mandatory for food preparation role, course available in English and Mandarin.

Funded

Courses & Services

PWM-Food Services: WSQ Food Safety Level 1 (Refresher) Course

The WSQ Food Safety Level 1 (Refresher) Course by the Singapore Food Agency is essential for recertification. Emphasizing food safety standards, it is mandatory for food preparation role, course available in English and Mandarin.

Experiential Programmes

JUMBO Learning Workshop (Public)

The JUMBO Learning Workshop offers hands-on experience and insights into the JUMBO Group and the F&B industry. Participants acquire knowledge, enhance service skills, and gain practical experience for future F&B careers.

Experiential Programmes

Corporate Team Bonding Workshop (Public)

Elevate team cohesion with a distinctive corporate bonding experience— the JUMBO Learning Workshop (Public). Engage in immersive learning, collaborative team-building exercises, and gain practical insights into the F&B industry. Customizable packages ensure the event aligns with your team's goals.

JUMBO Academy, the training division of JUMBO Group of Restaurants, is dedicated to nurturing hospitality service excellence in Singapore’s food and beverage (F&B) industry. JUMBO is a registered training provider recognised by Workforce Singapore (WSG) and SkillsFuture Singapore (SSG), offering high-quality, WSQ-accredited courses. As a WPL:READY Mark holder and Certified On-the-Job Training Centre, we combine theory with hands-on practice and workplace learning to equip you with the essential skills for a rewarding F&B career.

Courses & Services

Elevate your F&B career at JUMBO Academy, accredited by ITE, Workforce Singapore, and SkillsFuture. Unlock excellence in service and culinary arts through top-tier training.