Welcome to JUMBO Academy The Heart of Asian Hospitality
Step into a world of F&B excellence with JUMBO Academy, where you and your learning needs take centre stage. Whether you are a seasoned professional or an aspiring newcomer, our meticulously designed courses will equip you with the skills and confidence to excel in the dynamic Food & Beverage world.
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Partners & Recognitions
Nurturing Excellence Through Dynamic Partnerships
Dive into excellence within our dynamic Partners & Accreditations, where collaboration with industry leaders like Workforce Singapore (WSG) and SkillsFuture Singapore (SSG) is a source of pride. As an Accredited Training Provider endorsed by both organizations, our Academy is devoted to shaping Singapore's hospitality workforce.
Recognitions such as Certified OJT Centre and OJT Champion by ITE, coupled with The WPL:READY Mark, underscore our commitment to workplace learning and our role as a trailblazer. Explore our meaningful partnerships with esteemed educational institutions, witnessing our active engagement with the youth, unlocking learners' full potential, and contributing to a brighter future in Singapore's F&B landscape.
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Our Partners
Our Recognitions
FAQ
Do you have any questions? We’ve got the answers. navigate through our faq section for quick insights into common queries about our offerings, processes and more.
To use your SkillsFuture Credits for WSQ courses, please refer to this PDF guide.
Please make sure payment has been made for the applied course to complete the registration process.
- For Self/Individual Registration:
You will receive an email if you have successfully registered and the course is confirmed. - For Corporate/Company Registration:
Your Human Resource personnel or officer-in-charge who completed the registration on your behalf will receive an email confirmation from us. Please bring along this email confirmation (digitally or hardcopy) on the first day of your course.
The following are important points that you need to know after signing up for any JUMBO Academy courses:
- Please be punctual for the classes and try to arrive 15 mins before the class start.
- Participants who are late for more than 30 minutes will not be allowed to join the class and will be marked as absent for the day.
- For half-/one-day courses, absence will mean that the registered slot is forfeited with no refunds. Participants who wish to re-join the course on a different date will need to submit a new registration and pay the course fees.
- Writing materials will be provided.
- We will verify your identity on the SingPass app and use this to mark attendance. Please ensure that you have the SingPass App downloaded and logged in on your mobile phone.
Please take note for WSQ (Workforce Skills Qualifications) courses, including those leading to a Statement of Attainment (SOA), learners need to meet certain attendance requirements. Specifically, they must achieve at least 75% attendance for each module. Additionally, they need to successfully attain a ‘Competent’ grading in the final assessment to receive the SOA.
** For our WSQ Food Safety and WSQ Workplace Safety courses, attendance is mandatory at 100% as they are 1-day courses.
Once successfully registered, participants are expected to be punctual for all classes and must meet a minimum of attendance to be eligible for the assessment (see above question on minimum requirement for attendance).
If your total attendance falls below minimum requirement, you are not allowed to sit for the assessment. You will need to register and pay to retake the course and meet the attendance requirement to be eligible for the assessment.
- Special concessions:
If your absence is due to circumstances such as illness, hospitalisation, or compassionate reasons, you will need to provide the relevant authorised supporting documents (e.g. medical certificate for sick leave or hospitalisation leave) for JUMBO Academy’s review. Absentees with accepted valid reasons will be allowed to reschedule and attend another session at no extra cost. See Q3 for how to reschedule.
To reschedule your course date or transfer your slot to another person:
- For Self-registered Participants only
Please make a request by completing this online form and select the topic [Reschedule] from the dropdown list. The online request form must be submitted at least 14 calendar days before the course start date. - For Corporate/Company-registered Participants
You should inform your Human Resource personnel or the officer-in-charge who did the registration on your behalf. Your company representative will contact the relevant JUMBO Academy sales consultant to make the changes.
Rescheduling and slot transfer can only be requested one time per participant. If the participant/ replacement is unable to attend the course after all, the registered slot will be considered forfeited without refunds.
All requests will be subjected to review and approval by JUMBO Academy.
Administrative fees apply for rescheduling/transferring of slot to another person and should be paid at the time the request is made. Please refer below.
- 14 calendar days or more before start date of the course.
No admin fees required. - Less than 14 calendar days before start date of the course.
$30.00 (before prevailing GST) - On or after start date of the course.
- Once the course has started, requests for rescheduling/slot transfer will not be entertained.
- The registered slot will be forfeited with no refunds.
- Participants who wish to participate in the course on a different date will need to submit a new registration form and pay the course fees.
To withdraw from a registered course:
- For Self-registered Participants only
Please make a request by completing this online form and select the topic [Withdrawal / Refund] from the dropdown list. The online request form must be submitted at least 14 calendar days before the course start date. After submitting the online request form, please email the original receipt for course payment to enquiries@jumbogroup.com.sg with the subject title [Withdrawal / Refund]. - For Corporate/Company-registered Participants
You should inform your Human Resource personnel or the officer-in-charge who did the registration on your behalf. Your company representative will contact the relevant JUMBO Academy sales consultant to make the changes. - Any refund request submitted less than 14 calendar days before the course start date will be subject to JUMBO’s approval.
Administrative fees apply for withdrawal requests and should be paid at the time the request is made. Please refer below.
- 14 calendar days or more before start date of the course.
No admin fees required. - Less than 14 calendar days before start date of the course.
$30.00 (before prevailing GST) - On or after start date of the course.
- Once the course has started, requests for withdrawal will not be entertained.
- The registered slot will be forfeited with no refunds.
- Participants who wish to participate in the course on a different date will need to submit a new registration form and pay the course fees.
If your withdrawal and refund is approved, the full course fees will be refunded to the participant or company UEN via Paynow.
Any refund request submitted less than 14 calendar days before the course start date will be subject to JUMBO’s approval.
Once the course has started, the registered slot will be forfeited with no refunds. Participants who wish to re-join the course on a different date will need to submit a new registration form and pay the course fees.
In the event of a class cancellation by JUMBO Academy, we will contact the participant to determine if rescheduling is necessary. If the participant chooses not to take the course at a rescheduled date, we will make a full refund of the course fee to the participant.
Before the course ends, participants will be asked to sign on the assessment summary record if they agree with and accept the assessment outcome. Participants have the right to file an appeal if they disagree with the assessment decision made by the assessor.
If you disagree with the assessment outcome given to you, you are advised not to sign the assessment summary record. Instead, you should inform the assessor of your intention to appeal, and the assessor will make a note of this in the feedback section of your assessment summary record.
Appeal Procedure
- Indicate intent to appeal: Participants should inform assessor of the intention to appeal the outcome. The assessor will note this and inform the Assessment Manager about the participant’s intent to appeal.
- Lodge the appeal: The participant must provide a written appeal and submit it via this online form within 7 days of the assessment date. The written appeal must include the reasons for the appeal. An appeal fee of S$30.00 (before prevailing GST) must be paid when you submit your written appeal.
- Review process: An Assessment Manager will manage the appeal process by gathering information from both the participant and the assessor. The findings will be deliberated and decided by an Assessment Panel comprising two assessors and the Assessment Manager.
- Results of Appeal: The participant will be notified of the appeal outcome within four weeks from the submission date of the appeal. This decision is final and further queries will not be addressed.
All documentations, findings, and results pertaining to the appeal process will be kept by JUMBO Academy for records purposes.
For WSQ courses, a digital Statement of Attainment (SOA) will be issued one month after the successful completion of the course. You can access your digital certificate via the MySkillsFuture Skills Passport Portal by logging in with your SingPass or social media account.
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